Free Microsoft certified desktop/computer support exam Sample Questions
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Free Printable Microsoft desktop/computer support exam questions 11-20
Q 11
Which of the following specifies the format of electronic business cards that are exchanged via e-mail?
A. bus
B. vcf
C. bcd
D. vac
Q 12
You are assisting a customer who is trying to print a document from her workstation. She can see her document in the print queue, however it does not print. Which of the following steps should she take first to get the document to print?
A. Clear everything in the print queue.
B. Delete and recreate the printer object.
C. Reboot the printer.
D. Restart the print spooler.
Q 13
You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?
A. Create a new user profile.
B. Adjust the Screen resolution to a lower value.
C. Adjust the hardware accelerator of the video adapter to a lower setting.
D. Adjust the mouse pointer acceleration to lower settings.
Q 14
Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?
A. It requires more disk space.
B. It requires less disk space.
C. It needs multiple processors.
D. It tends to lose data if there is a power outage.
Q 15
You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?
A. Download the Microsoft Outlook version for the foreign language the customer wants to use.
B. Install the Windows XP language pack for the foreign language she wants to use.
C. In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
D. In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.
Q 16
Which of the following specifies the default time interval for Outlook Express to check e-mail?
A. 1 minute
B. 15 minutes
C. 30 minutes
D. 40 seconds
Q 17
Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?
A. Ctrl+F
B. Ctrl+I
C. Ctrl+A
D. Ctrl+B
Q 18
You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?
A. Simple volume
B. Mirrored volume
C. Striped volume
D. Spanned volume
Q 19
You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?
A. Configure the printer to print directly to the print device. Instruct the other users to make the same configuration.
B. Run the Add Printer Driver Wizard to install the correct printer driver on your computer.
C. Configure the printer to use the WinPrint print processor and to use RAW as the default data type.
D. Configure the printer to hold mismatched documents. Disable the advanced printing features.
Q 20
A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn’t even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder. Which of the following should you ask her to do?
A. Help her configure the History option in IE.
B. Help her configure Web sites as bookmarks using the Add to Favorites link.
C. Help her save Web sites from the File>Save option.
D. Help her add Web sites through the Trusted websites link on IE.
Answers-Free Printable Microsoft desktop/computer support exam questions 11-20
11 Answer - B - The vcf extension is used to exchange the business cards via e-mail.
The vcf file extension is used to exchange electronic business cards that are exchanged via e-mail. To send the business card, select your record in Address Book, and choose File, Export, and Business Card.
12 Answer - D - To fix this problem, you must restart the print spooler.
To restart the spooler service, click Start, right-click My Computer, and then click Manage. Expand Services and Applications, and then click Services. In the details pane, right-click the Print Spooler service, and then click Start. Clearing the entries in the print queue or deleting and recreating the print object will not help. Rebooting the printer will not be of much help.
13Answer - C - You should adjust the hardware accelerator of the video adapter to a lower setting.
The Hardware Acceleration tab allows you to specify the performance of the graphics hardware present on your PC. To turn off hardware acceleration completely or turn it down, you should Click on Start > Control Panel. In the classic view, double click on the Display icon. Select the Settings tab and click on the Advanced button. Click on the Troubleshoot tab. You can disable the hardware acceleration completely by dragging the slider to the extreme left of the scale. You can also choose to turn down the hardware acceleration by selecting an intermediate value.
14 Answer - D - Standby feature is less preferred than the hibernation feature, because the Standby mode tends to lose data during a power outage.
Standby turns off power consuming components, like the hard disks and monitor, and switches the computer to a low power state. Any contents of memory and unsaved desktop settings are lost. Hibernation saves state information by writing a hibernation file, which contains the contents of the memory and is thus the same size as the total RAM. Since Standby mode saves data on the memory that is volatile, if there is a power outage, all data will be lost.
15 Answer - B - To type an e-mail in the foreign language character set, you should ask the customer to install the Windows XP language pack for the foreign language she wants to use.
To install a foreign language pack, open the Control Panel. Double click on the Regional and Language Options icon. Choose the Advanced tab, and change the language for non-unicode programs to “the language of your choice.” Click OK to accept the changes. Reboot the computer.
16 Answer - C - By default, Outlook Express checks for mail every 30 minutes.
You can have Outlook Express automatically check for new mail at different time intervals. To do this, you should open the Tools menu. Click Options and then click the General tab. Under General Settings, put a check mark in the Check for new messages every box, and select a time interval. Click OK to save your settings.
17 Answer - B - You should use the CTRL+I shortcut to display the IE Favorites Explorer bar.
To display the Favorites Explorer bar, you can do one of the following: Choose View, Explorer Bar, Favorites, Press Ctrl+I, or Click the Favorites button on the Standard Buttons toolbar.
18 Answer - D - To be able to combine disks for maximum disk space, you should deploy spanned volumes.
A spanned volume is a formatted partition in which data is stored on more than one hard disk, yet appears as one volume. Spanned volumes are non-RAID drive architecture, and may be implemented in hardware or software. It can link to a maximum of 32 disks.
19 Answer - B - To fix this problem, you must install appropriate drivers for your printer. A problem with garbled or unreadable characters occurs when the correct version of the printer driver is not installed.
The printer may respond to your print commands even though the appropriate version of the driver is not installed. However, it prints garbled characters. To fix this problem, you must uninstall the current version of the printer drivers and install an updated/more appropriate version of drivers. Printer drivers cannot be rolled back.
20 Answer - B - You should help her configure Web sites as bookmarks using the Add to Favorites link.
Internet Explorer uses a feature called Favorites to store the names of Web sites you visit often. To add Web pages to the Favorites menu, go to the Web page that you want to add to your Favorites. On the Favorites menu in IE, click Add to Favorites. In the Add Favorite box, type a new name for the page if you want, and click OK.
