Microsoft certified desktop/computer support exam Sample Questions
After the success of my blogs on Wonderlic Test Sample Questions, Auditing jobs, Administrative Jobs question and Accounting Jobs, now I want to create this blog for readers to do well in Microsoft desktop/computer support exam. You can also use these questions for other computers exam.
Good Luck to all
Print, Practice and Pass Microsoft certified desktop/computer support exam
What is Microsoft certified desktop exam?
Sponsored by Microsoft, the Microsoft Certified Desktop Support Technician (MCDST) is an entry-level certification indicates the certificate holder demonstrates the knowledge and skills required to support end-users and troubleshoot desktop environments running on the Microsoft Windows operating system.
This certification validates professionals for a number of job roles including help desk technician, customer support and technical support representatives and specialists.
Free Printable Microsoft desktop/computer support exam questions 1-10
Q 1
Tom is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?
A. Create a new location value in modem properties.
B. Tell him that it is not possible.
C. Create another dial-up connection with the same name, but different phone numbers.
D. Create another dial-up connection with a different name and different phone numbers.
Q 2
You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?
A. CTRL-ALT-DEL
B. ALT-F4
C. CTRL-F5
D. CTRL-F3
Q 3
Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents. Which of the following should you do to enable what they wish?
A. Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
B. Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
C. Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
D. Modify the permissions on Shared Documents so that the Users group has Full Control permission.
Q 4
You work as the help desk support technician at CDI Ltd. The CDI Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing , but is not able to get the login page. Which of the following should you do to help her log in to her bank account?
A. Ask her to type https://www.mybank.com in the Address bar.
B. Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
C. Ask her to clear her cookies in Internet Explorer.
D. Lower the security level for the Internet zone.
Q 5
Tony is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?
A. Install a signed printer driver from the manufacturer.
B. Reseat the printer cable to the computer.
C. Configure the Driver Signing Options to ignore unsigned driver software.
D. Run Verify off command a computer.
Q 6
You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user’s portable computer?
A. Ask him to use a different cable to connect the USB hard drive to the laptop.
B. Assign a different IRQ to the USB hub in the device manager.
C. Ask him to replace the laptop motherboard; it is faulty.
D. Ask him to replace the portable computer bus-powered USB hub with a self-powered USB hub.
Q 7
Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?
A. My Documents folder
B. C drive
C. My Pictures folder
D. Desktop
Q 8
You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?
A. System File Checker command
B. Driver signing wizard
C. Add/Remove Hardware wizard
D. Chkdsk command
Q 9
You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?
A. Update the computer ( physical memory)
B. Disable APM in Windows XP Professional.
C. Optimize the time-out settings in your BIOS Setup program.
D. Disable Standby mode in Power Options.
Q 10
Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?
A. Group Sharing
B. Multiple accounts
C. Identities
D. Virtual account
Free Printable Microsoft desktop/computer support exam questions 1-10
1-Answer - A - You should create a new location value in modem properties.
2. Answer - A - You should press the CTRL-ALT-DEL combination on the computer.
3. Answer - D - You should modify the permissions on Shared Documents so that the Users group has Full Control permission.
4. Answer - A - You should ask her to type in the address bar.
5. Answer - A - To be able to print in color, install a signed printer driver from the manufacturer.
6. Answer - D - You should ask him to replace the portable computer bus-powered USB hub with a self-powered USB hub.
7.Answer - C - You should save the pictures in the My Pictures folder to be able to use them as a screensaver.
8.Answer - A - You should use the System File Checker command to scan all of the protected files on your Windows XP computer and verify the versions.
9. Answer - C - To get this problem fixed, you should optimize the time-out settings in your BIOS Setup program.
10. Answer - C - The Identities feature allows multiple users to send and receive mail using separate accounts.
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